Help
Frequently asked questions
The things stitchers ask us most, from ordering and shipping to visiting the DC shop. Can't find what you need? Ask us anything.
Ordering
Placing an order
We do, digital gift cards ship instantly by email. Browse gift cards.
Absolutely. Reach out with what you're looking for and we'll track it down or order it in for you.
Shipping & pickup
Getting your order
In-stock orders ship within 1–3 business days. See our shipping page for methods and rates.
Always free. Choose pickup at checkout and we'll email you the moment your order is ready, grab it any time we're open at 5115 MacArthur Blvd NW.
By request. Message us before ordering and we'll quote postage and customs.
Returns
Returns
Unstitched, unmarked items in original condition can be returned within 30 days. See our returns policy for the full details on fibers, kits, and custom orders.
Visiting
The shop
Tuesday – Saturday, 10AM to 4PM. See visit for parking and directions.
We do, informal stitch-alongs and the occasional trunk show. Sign up for the newsletter at the bottom of the page or follow us for dates.